Frequently asked questions

Can I order outside the US?

Yes, customers pay for shipping and any import charges or customs taxes.

Do you offer bulk or wholesale pricing?

If you’re interested in a wholesale partnership, we’d love to talk. Get in touch here.

Is your product in stores? 

Currently, our products are only available through this online store. We look forward to expanding availability soon! 

What is your return policy?

We want you to be as psyched about our products as we are. While we can’t accept returns, if your product arrives damaged or you’re dissatisfied in any way, let us know. We’ll make it right with a replacement or a credit at our online store. 

How much do you charge for shipping?

Prices vary depending on zip code. Prices are calculated in checkout.

How long does it take for my order to ship?

We do our best to pack and ship all online orders within 1-3 business days. Watch your email for confirmation of when your order was received and when it ships out.

How do you ship your products?

USPS and UPS.

What is the shelf life of Papi Cuisine products?

Store our spices and rubs, oils, vinegars and deluxe breading in a cool, dark pantry or cupboard. Use by the “best buy” date printed on the package for best quality. .

Are your products gluten-free?

Many of our products, including our deluxe breading, are certified gluten-free. Please consult the online product page and physical label of the individual product you are considering for the most accurate gluten information.

I have questions about allergens. Where can I get information?

While we do our best to maintain accurate ingredient statements on our website, changes in allergen content can happen unexpectedly due to shifts in our supplier relationships or manufacturing processes. For serious allergen concerns, please always consult the label on your physical product to be sure you’re getting the most accurate information.